Sale, return and replacement policy

Identification of the establishment

Farmacia José Antonio Moreno Selma (Hereinafter PHARMACY) (hereinafter THE WEB).
Fiscal Address: Av Gregorio Maranon 50 03185 Torrevieja Alicante Torrevieja
CIF: 45.566.428-R
Phone: +34 965704519


Prices and stock

PRICE: The price of products on the web is shown in euros and have the VAT included.

EFFECTIVE DATE PRICE: The product price is the force at the time of purchase, once the cart is accepted and the payment is made. The prices listed can be reviewed and changed at any time by the pharmacy without generating WEB rights to those who have already made purchases. Therefore, the acceptance of purchase determines the acceptance of prices so that even if you change the price at a later time can not claim economic differences or otherwise.

WEB CHANNEL AND OFFLINE CHANNEL: The prices on the web and physical pharmacy are equal, but exclusive promotions may be made through the web, in which case it will not be valid in physical pharmacy. Prices and offers listed on the web pharmacy are valid for orders placed online and during the period of time that is set on the Web and in the conditions. The user is who, freely, can choose the better shopping channel , that's why the user can not claim if prices of physical pharmacy and online do not match.

DURATION OF THE OFFER: The offers have a specific time duration, so the offers included in the online webshop will be valid for the period is fixed or, failing that, at all times remain accessible to customers for your purchase.

STOCK: Items that are in THE WEB are products that are not always in stock so if due to a lack of stock in the store computer or logistical error we could not attend the whole or part order, PHARMACY will contact with the buyer through email or phone for confirmation of it and subsequent sent in a different period to the general provisions of this policy, or to proceed to cancel the order and refund. The refund will be made through the means of payment used by the customer.

PRODUCT NAME AND PHOTO: From PHARMACY is intended that the photos clearly identify the product but can not be responsible for how to interpret the buyer. So the pictures of the products are indicative, the most important is the name of the requested article , that has clearly described on the web and that is what will be sent if we proceed to purchase.

Purchasing system

To make a purchase, the user can choose several ways to send us your order:

Internet through the "shopping cart"
Telephone through our customer service number: 965704519
Letter to the above address or email.

How to buy online

To order need to connect to the web ecommerce PHARMACY.

The user can choose the products or services appearing on the web and incorporate them into the shopping cart. This cart can be reviewed at any time before payment be effected.

To purchase the user can access as a guest, in which case they do not have to register a customer account and you can not retrieve your purchase history, or access as a client in which case when you register you will set a password to enter to your purchase history. After choosing the products and incorporated into the shopping cart, the user can proceed to check out and pay, or continue visiting the web. Before accessing to the screen with the final price of the order and shipping and handling (see important clarifications in these conditions) must fill out the form buyer information (billing information) and payment. If you want to finish the purchase PHARMACY must accept the order with the sales policy. At that point the user can also include the coupons that could have. The purchase ends after the payment order either through transfer or through paypal platform as the customer chooses. For this, the client must explicitly click on "Buy Now".

Payment Methods

Paypal. If you opt for PAYPAL , the customer will access to the PAYPAL payment gateway where he can choose to pay with a credit card VISA or MasterCard, or a personal account with PAYPAL. PHARMACY will not access to any data bank the customer to enter into this payment gateway that is configured as "secure gateway".
Credit card. VISA or Mastercard. PHARMACY not access to any data bank of the customer to enter into this payment gateway that is configured as "secure gateway".
Transfer. If you choose to transfer, the purchase will be notice at the time that Juan Francisco Moreno Sahuquillo Pharmacy receive confirmation of the payment. To do this you must send proof of having made the payment or transfer to email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. The order will be processed and shipped when Pharmacy Acequión receive the voucher and from that moment begin to run the legal deadlines. As a general rule, all payments must be made in euros. Data necessary for transfer or deposit:
Entity: Banco Sabadell
N Account: ES87 0081-3188-90-0001052211
Beneficiary: Farmacia José Antonio Moreno Selma

Personal account

The buyer can create a personal account by clicking the button "Create Account" and register as a customer, to facilitate the purchase in the future and remind their products. In the fill form shall designate the password.

Confirmation of purchase

By confirming the order and proceed to payment the buyer will receive within a maximum period of 24 hours, in the email you have provided in your billing information, a confirmation of the order.

If payment is made by transfer, this period shall be calculated from the time that pharmacy receives confirmation of payment in their account.

Buy products that are not on the web

In case that the user does not find a product that are looking on the web, you can order it via email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or by phone: +34 965704519

In these cases PHARMACY will contact the user and will informe of the price, payment, shipping and approximate delivery time.

If the product is not on the web or is not available, the pharmacy can not guarantee delivery within a certain period.

Shipping and handling

The shipping and handling within the Iberian Peninsula are fixed at € 4.50 per order when you opt for sending via courier. Above 50 € orders have not shipping and handling cost within the Iberian Peninsula.

The transport company is Correos Express.

If the customer that has made the payment and order that has more than two kilos weight, it is very bulky or should be referred outside the Iberian Peninsula, PHARMACY will contact with the buyer in the email that communicated in purchase to inform the shipping and handling date, may in that case the user can disagreement or cancel the order without being impute any cost.

If you opt for store pickup through the express request no shipping charges. In this case PHARMACY have prepared the order ready for delivery at the pharmacy on the date and time agreed with the client.

Delivery term

The delivery of our products on the peninsula will be made in one to three working days if the product or products ordered are in stock at the time of purchase.

If not in stock we will contact the buyer to inform the delivery, he may choose to keep the order or refund the amount paid.

In the event that an order has more than one product and one product is not in stock PHARMACY will contact the customer to agree with him a single shipment or shipping separately.

In the event that there is any rupture of stock or unavailability of an article, PHARMACY immediately contact the buyer to inform the new delivery date or, if not possible to serve the product, proceed to its cancellation and refund the amount paid . In any case, a delay in delivery the deadlines specified shall not entitle it to demand compensation.

Orders placed on Saturdays, Sundays and holidays will be processed the next business day.

Information on the right of withdrawal

These rules do not apply to medical devices that are sold on the web.

Right of withdrawal:

The products that the user buy on the Web are para-pharmaceutical products that are properly sealed. So if they have been unsealed after delivery they are not fit to be returned for reasons of protection of health or hygiene.

If the product maintains full precinct, the buyer may return the total of products ordered or only some of them for the first 14 calendar days of the date of receipt, without penalty and without giving reasons. To do so, the products must be in perfect condition, without unsealing and unused and all its contents, given the type of product being sold on the Web.

Also you may exercise the right of withdrawal if the shipment has not been received, so that if the order have not left the PHARMACY no costs will be generated.

Consequences of exercising the right of withdrawal:

The price return is that originally contain the order and has been paid by the buyer. Only the shipping charges will be returned if the total order placed is returned. If appropriate reimbursement of postage should be excluded additional costs resulting from the choice by the buyer of a mode different than the least expensive type of standard delivery offered by us. Therefore they would be paid only cheaper shipping costs if the return is the entire order. In any case, PHARMACY not return the amount or make any forwarding of goods until it has verified the receipt and status of the product, packaging and accessories item being return or exchange.

As a general rule we will proceed to refund the amount according to the method of payment by the customer and will be made within 14 calendar days from the report unequivocally PHARMACY the rescission of the contract.

Way of exercising the right of withdrawal:

When the buyer wishes to exercise its right of withdrawal must do it within a maximum period of 14 calendar days through an unequivocal statement, for example, a letter to:

Farmacia José Antonio Moreno Selma (Hereinafter PHARMACY)
Av Gregorio Maranon 50 03185 Torrevieja Alicante Torrevieja

Or an email to:

This email address is being protected from spambots. You need JavaScript enabled to view it.
Not valid exercise of the right of withdrawal by phone.

To meet the withdrawal period is sufficient if the communication concerning the exercise by you of this right is sent before the expiry of the deadline. If the buyer sends electronically the model withdrawal form or any other unequivocal statement on our website PHARMACY shall promptly notify the buyer in a durable medium (eg by email) receipt of such withdrawal.

If the buyer has received the order and therefore has acquired the possession of the property, you must return them to the pharmacy or delivered directly to the pharmacy located at Av Gregorio Marañon 50 Torrevieja 03185 Torrevieja Alicante, without undue delay and in any case no later than within 14 calendar days from the date when PHARMACY communicate its decision to withdraw from the contract. The deadline is done is if you send back the products before the period has ended. The direct costs of the return, borne by the buyer (expenses return) Annex to these terms of sale the buyer will find a form.

If the buyer has not yet received the shipping and this has not left the PHARMACY it is sufficient to transmit the unequivocal declaration of withdrawal in accordance with the above previously, proceeding PHARMACY to refund the amount paid by the buyer (including shipping) within a maximum period of 14 calendar days from receipt of the above statement. In the annex to these terms of sale the buyer will find a form.

Return Policy If the item is damaged, in poor condition and shipping error

Order damaged

If the buyer receives the order damaged, you have the right to return the order. You must notify PHARMACY within 24 hours after receipt of order by sending an email to This e-mail address: is being protected robots spam. You need JavaScript enabled to view it. .

PHARMACY will contact with the buyer to indicate the steps to make the change. In these cases, the return costs will be paid by the buyer until proven by the pharmacy that the damage has not been caused by the customer. If it is found that was actually damaged the order will proceed to the replacement of the product and the payment of the expenses incurred with the return provided it is carried out in accordance with the return instructions given by the pharmacy.

Product in poor condition

The buyer may return your order if the product is not found in proper condition for use. To do PHARMACY must notify within 24 hours upon receipt by sending emails to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Which tell how you should make the return. PHARMACY will contact with the buyer to indicate the steps.

Shipping costs will be met by the buyer until proven by the responsible laboratory or pharmacy product conditions are not right, in which case the amount paid for the product and return postage will be returned. In this case you can also choose the buyer by sending the same item or reference, in which case only be billed for the first shipment, running account PHARMACY the rest of postage provided that it has made the return in accordance with the instructions return given by the pharmacy and appropriate return.

If the buyer want to make an exchange for another item, the cost of return and new shipment will not be borne by the pharmacy, but by the buyer.

Shipping error

In the case has been sent a product that error does not correspond to the order, the buyer must notify the pharmacy within 24 hours after receipt of order by sending an email to This e-mail address is being protected spam robots. You need JavaScript enabled to view it .. PHARMACY will contact with the buyer to indicate the steps in returning the wrong product and the control procedure will begin in verifying PHARMACY stocks, weights, finding that the returned product has been in stock at the pharmacy, lots and other security measures that have installed to ensure that shipments are correct. Therefore, in these cases, to have the full assurance that is an error PHARMACY buyer must return the wrong and pay the cost of returning the product. In the case of finding a pharmacy error, this send out the right product and the payment of return costs previously paid by the buyer.

Purchase warrant

PHARMACY only sells through THE WEB original, quality products, backed by commercial firms and recognized laboratories.

Withdrawal form:

Pharmacy Attn José Antonio Moreno Selma.

Av Gregorio Maranon 50 03185 Torrevieja Alicante Torrevieja

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Hereby I inform / communicate (*) to desist from my / we abandon our (*) contract of sale of the following goods / provision of the following service (*)

- Ordered on * / received on (*)
- Name of consumer and user or consumer and user
- Address of consumer and user or consumer and user
- Signature of consumer and user or consumer and user (only if this form is notified on paper)


(*) Select the appropriate box or complete. required

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